Last Updated: October 21, 2020
Geodetics, Inc. warrants its products (other than its software as the warranties associated with its software are provided in its End User License Agreement) are free from defects in materials and workmanship under normal use as follows:
If the product becomes defective during its warranty period of one (1) year from the date of product receipt, Geodetics will, at its option provide product replacement or product repair.
This warranty does not cover and shall be void for damage or failure resulting from misuse, neglect, accident, alteration, abuse, improper installation, non-approved antenna, cables, accessories, or operation in an environment other than intended. Service or repair by anyone other than Geodetics personnel, or improper connections with peripherals or other causes not arising from defects in materials or workmanship voids this warranty.
In no event will Geodetics be liable for any indirect, incidental, special or consequential damages whether through tort, contract or otherwise. This warranty is expressly in lieu of all other warranties, expressed or implied, including without limitation the implied warranties of merchantability or fitness for a particular purpose. The forgoing states the entire liability of Geodetics with respect to the products herein.
Warranty Replacement Procedure. You must obtain a RETURN MATERIAL AUTHORIZATION (RMA) number by calling Geodetics Customer Service at (858) 729-0872 before shipping any product to Geodetics. A Customer Service Agent will do troubleshooting to see if the product is defective. If so, the following information will be required: 1) Your contact information 2) Product Serial Number.
Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any defective product. Do not include manuals, cables, antennas or other materials. Geodetics only replaces the defective unit and will not return other accessories. Customers are responsible for the freight charges to Geodetics. We suggest using a carrier that provides tracking information. Geodetics is not responsible for packages lost in transit to Geodetics.
“Out of Warranty” Products. If your product is not covered under warranty, we offer Repair Services for a fee. Geodetics warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgment of Geodetics, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified or tampered with in any way, or has had any serial number removed or defaced.