Support

Frequently Asked Questions

What is the best way to contact Geodetics?

 

Hours of operations: 9:00 AM – 5:00 PM PST.

 

Contact Information

  • Phone: 858-729-0872
  • Fax: 858-729-0874
  • Email: info@geodetics.com
What is the best way to get support from Geodetics?

 

As part of your purchase and upon completion of a Non-Disclosure Agreement (NDA), Geodetics will provide documentation for integration along with up to 2 hours of integration and configuration support via telephone or email. Customer support will come from a Field Service Engineer (FSE).  If further support is required, additional support will be provided at a fixed hourly rate.

 

Customers desiring Geodetics be an integral part of their design/integration team and assist with issues they have in design and testing in their use of the system, will require a Time and Material Support contract with Geodetics.

Where can I find my product specs?

 

Product specifications are included in the User Manual provided with your product.

User Manuals & Software Updates

To access user manuals and software updates please login to our resource center. If you do not have a login, please contact us.

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Support Request

To request support please use the contact form below. We will get back to you as soon as possible!