Support

Frequently Asked Questions

What is the best way to contact Geodetics?
Hours of operations: 9:00 AM – 5:00 PM PST.

Contact Information

What is the best way to get support from Geodetics?
As part of your purchase and upon completion of a Non-Disclosure Agreement (NDA), Geodetics will provide documentation for integration along with up to 2 hours of integration and configuration support via telephone or email. Customer support will come from a Field Service Engineer (FSE).  If further support is required, additional support will be provided at a fixed hourly rate.

Customers desiring Geodetics be an integral part of their design/integration team and assist with issues they have in design and testing in their use of the system, will require a Time and Material Support contract with Geodetics.

Where can I find my product specs?
Product specifications are included in the User Manual provided with your product.

Customer Login

  • User Manuals
  • Software Updates
  • NEW – Purchase Support
  • Product FAQ’s
  • Geo-MMS Support

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Partner Resources

Geodetics partners please login. If you are interested in becoming a partner, please contact us.

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Support Request

To request support please use the contact form below. We will get back to you as soon as possible! Please note that you must have active support hours in your account. To purchase support, please login to the customer portal above.