Frequently Asked Questions

What is the best way to contact Geodetics?
Hours of operations: 9:00 AM – 5:00 PM PST.

Contact Information

What is the best way to get support from Geodetics?
As part of your purchase and upon completion of a Non-Disclosure Agreement (NDA), Geodetics will provide documentation for integration along with up to 2 hours of integration and configuration support via telephone or email. Customer support will come from a Field Service Engineer (FSE).  If further support is required, additional support will be provided at a fixed hourly rate.

Customers desiring Geodetics be an integral part of their design/integration team and assist with issues they have in design and testing in their use of the system, will require a Time and Material Support contract with Geodetics.

Where can I find my product specs?
Product specifications are included in the User Manual provided with your product.

Customer Login

  • User Manuals
  • Software Updates
  • NEW – Purchase Support
  • Product FAQ’s
  • Geo-MMS Support

If you do not have a login, please contact us.


Partner Resources

Geodetics partners please login. If you are interested in becoming a partner, please contact us.


Support Request

To request support please use the contact form below. We will get back to you as soon as possible!